Choosing movers is a trust decision because a team enters your property, handles your belongings and works under time pressure. A polished advertisement is not a substitute for clear records and a written scope.

Verify the business you are hiring

Ask for the legal business identity and relevant licensing details, then make sure the quotation and payment recipient match the company you assessed. Be cautious if communication shifts to an unexplained third party.

Confirm how insurance applies, what it covers, exclusions, claim steps and any limits. ‘Insured’ is not meaningful without understanding the actual arrangement.

  • Legal company name
  • Current licence information
  • Traceable contact details
  • Insurance explanation

Demand a specific written scope

The quotation should identify the properties, service, inventory basis, packing level, crew or time assumptions where relevant, payment terms and exclusions.

If the cheapest figure omits materials, dismantling, stairs or access delays, it may not be the cheapest completed move. Compare like with like.

  • Included materials
  • Access assumptions
  • Additional-charge conditions
  • Cancellation and change terms

Assess communication before moving day

Reliable coordination starts during enquiry. Notice whether questions are answered directly, information is recorded accurately and changes are confirmed in writing.

Ask who will be responsible on moving day and how an issue should be escalated. A clear contact path matters when building schedules are tight.

  • Named coordinator
  • Response expectations
  • Written confirmation
  • Issue escalation route

Protect yourself from avoidable problems

Keep copies of the quotation, approvals, inventory and payment records. Photograph valuable or delicate items before packing and disclose existing damage.

Do not sign incomplete documents or accept unexplained changes under pressure. If the scope changes legitimately, record the reason and cost before authorising additional work.

  • Retain documentation
  • Carry valuables personally
  • Review condition notes
  • Record approved changes